With such a growing community, the library was in need of a way to reach out to their patrons, get the work done, and still find time to personally interact with those who come into the library. Previous staff were using manual processes and felt they did not have the time or the resources to devote to learning about how to use new processes or modules.

When the staff of St. Charles Library learned of the Outreach Module, they knew they had found their answer. Since implementing the Outreach Module, the library’s outreach program has been able to streamline and digitize their workflow eliminating much manual labor, paperwork, and time that was once taken by the old processes. Since then, they’ve had more time to concentrate on things that increase engagement and building meaningful relationships with more patrons.